Relate Courses
Click on the workshop title that interests you for more details, locations and dates
Building Emotional Capital
This course is designed to improve people management in the workplace by the increase of emotional management skills and techniques in order to provide effective and efficient communication.
Who it's for
This course aimed at those who wish to use these skills in the workplace (i.e. Personnel / HR, Managers, Supervisors, Team Leaders, etc).
Course Objectives
The objectives of the course are:
To know and understand the five broad areas of Emotional Intelligence.
To practice the skills required in order to increase Emotional Awareness of self and others.
To apply the knowledge gained and get experience in a structured way.
To increase improvement in relational engagement in the workplace.
To improve performance at work.
To enhance and affirm life at work and at home.
Counselling Skills for Non Counsellors
The core aim of ‘Counselling Skills for Non Counsellors’ is to provide attendees with an introductory framework of skills for supporting others and develop some of the basic skills necessary to achieve this.
Who it's for
Those engaged in a helping or supporting role as managers, mentors or colleagues at work.
Course Objectives
On this course, you'll find out about:
What are counselling skills? (The core conditions, counselling skills models, fundamentals of the helping process and use of skills).
Skills Practice.
Conversation management and time keeping.
Developing clear boundaries and structure.
Ethical issues, the limitations of the use of counselling skills and the need for support.
Self-awareness.
Enabling change.
First Impressions
The First Impressions course is ideal for anyone who works on the telephone front-line at work and in particular people who have to handle difficult calls.
Who it's for
Those who deal with customers or clients on the telephone.
Course Objectives
On this course, you will find out about:
Answering and ending calls.
Understanding what the client wants.
Dealing with difficult calls.
Giving and recording the right information.
Confidentiality and disclosure.
Dealing with caller’s objections.
Explaining your charges (optional).
From Emotions to Solutions
Who it's for
From Emotions to Solutions is a workshop designed for professionals who deal with emotional clients as part of their job.
Course Objectives
On this workshop, you will find out about:
Preparation and goal review
Building trust and rapport
Positively influencing negative situations
Preparing for a discussion with a client
Reviewing goals at each part of the discussion
Effective questioning and listening skills
Managing a variety of emotions
Personal action plan for application in the workplace
Further Counselling Skills for Non-Counsellors
This course is ideal for those who want to further develop their counselling skills and looks in more detail at the topics covered in 'Counselling Skills for Non-Counsellors'.
Who it's for
People required to offer a higher level of emotional support to others as part of their job
Course Objectives
Linking past experience with present behaviour
Recognising and dealing with resistance to change
The impact of the environment on ability to change
Blocks to communication
Skills practice
