Education and Learning
From Emotions to Solutions
This is a one-day workshop for people who want to know how to handle other people’s emotions during one to one discussions and remain in control of a situation.
The Emotions to Solutions course can be accredited through SRA and can provide a minimum of 5 hours towards CPD for Family Law Practitioners.
This course is ideally suited to those who work with clients on highly emotional cases.
Topics covered include:
- disclosure, rapport and empathy
- managing feelings
- active listening
- questioning techniques
verbal language and body language assertiveness.
Learning outcomes will include:
- your workforce being better able to handle emotional clients more effectively
an enhanced customer experience
your workforce will have increased confidence in their ability to handle difficult situations with clients.