Education and Learning

From Emotions to Solutions

This is a one-day workshop for people who want to know how to handle other people’s emotions during one to one discussions and remain in control of a situation.

The Emotions to Solutions course can be accredited through SRA and can provide a minimum of 5 hours towards CPD for Family Law Practitioners.

This course is ideally suited to those who work with clients on highly emotional cases.

Topics covered include:

  • disclosure, rapport and empathy
  • managing feelings
  • active listening
  • questioning techniques
  • verbal language and body language assertiveness.
     

Learning outcomes will include:

  • your workforce being better able to handle emotional clients more effectively
  • an enhanced customer experience
     

your workforce will have increased confidence in their ability to handle difficult situations with clients.

When and where you can currently attend this course

Venue
Location St Martin's Priory St Martin's Hill Canterbury Kent CT1 1PW
Date/Frequency Friday 2nd March 2012 (open to all Family Law Practitioners and accredited by the SRA for CPD hours)
Venue
Location 138 High Street, Lincoln, LN5 7PJ
Date/Frequency 30th April 2012 (Monday)
Venue
Location Relate Boston The Len Medlock Centre St George's Road Boston PE21 8YB
Date/Frequency Friday 22nd June 2012
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Access Phone and Online Counselling
Find out more 0300 100 1234