Education and Learning
From Emotions to Solutions
This is a one-day workshop for people who want to know how to handle other people’s emotions during one to one discussions and remain in control of a situation.
The Emotions to Solutions course can be accredited through SRA and can provide a minimum of 5 hours towards CPD for Family Law Practitioners.
This course is ideally suited to those who work with clients on highly emotional cases.
Topics covered include:
- disclosure, rapport and empathy
- managing feelings
- active listening
- questioning techniques
-
verbal language and body language assertiveness.
Learning outcomes will include:
- your workforce being better able to handle emotional clients more effectively
-
an enhanced customer experience
your workforce will have increased confidence in their ability to handle difficult situations with clients.
When and where you can currently attend this course
| Venue | |
|---|---|
| Location | St Martin's Priory St Martin's Hill Canterbury Kent CT1 1PW |
| Date/Frequency | Friday 2nd March 2012 (open to all Family Law Practitioners and accredited by the SRA for CPD hours) |
| Timings of Course | 10am to 4pm (light lunch and refreshments provided) |
| Price | 80 |
| Contact | lynne.relatekent@gmail.com |
| Contact Number | 01302 347749 |
| Date to Book by | 02/03/2012 |
| Venue | |
|---|---|
| Location | 138 High Street, Lincoln, LN5 7PJ |
| Date/Frequency | 30th April 2012 (Monday) |
| Timings of Course | 10am to 4pm |
| Price | 95 |
| Contact | kay.thorn@relate-lincs.org.uk |
| Contact Number | 01522 524922 |
| Date to Book by | 29/04/2012 |
| Venue | |
|---|---|
| Location | Relate Boston The Len Medlock Centre St George's Road Boston PE21 8YB |
| Date/Frequency | Friday 22nd June 2012 |
| Timings of Course | 10am - 4pm |
| Price | 95 |
| Contact | kay.thorn@relate-lincs.org.uk |
| Contact Number | 01522 524922 |
| Date to Book by | 21/06/2012 |
