Education and Learning

From Emotions to Solutions

This is a one-day workshop for people who want to know how to handle other people’s emotions during one to one discussions and remain in control of a situation.

The Emotions to Solutions course can be accredited through SRA and can provide a minimum of 5 hours towards CPD for Family Law Practitioners.

This course is ideally suited to those who work with clients on highly emotional cases.

Topics covered include:

  • disclosure, rapport and empathy
  • managing feelings
  • active listening
  • questioning techniques
  • verbal language and body language assertiveness.
     

Learning outcomes will include:

  • your workforce being better able to handle emotional clients more effectively
  • an enhanced customer experience
     

your workforce will have increased confidence in their ability to handle difficult situations with clients.

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