FAQs

FAQs >

What happens if I have a complaint about Relate relationship counselling?

Relate always welcomes feedback and is keen to improve its services. We have a complaints procedure which aims to make the process straightforward and fair. Should you wish to make a complaint, in the first instance, please raise it with the manager of the service.

Your complaint or concerns will be investigated and you will receive a reply within four weeks.

If you wish to take your complaint further after receiving your reply please contact the Complaints Officer.

Find Your Nearest Service
Access Phone and Online Counselling
Find out more 0300 100 1234