FAQs

FAQs >

What happens if I have a complaint about the Email a Counsellor service?

Relate always welcomes feedback and is keen to improve its services. We have a complaints procedure which aims to make the process straightforward and fair. Should you wish to make a complaint about the Email a Counsellor service, in the first instance, please raise it with the manager of the service.

Your complaint or concerns will be investigated and you will receive a reply within four weeks.

If you wish to take your complaint further after receiving your reply please contact the Complaints Officer.

If you wish to complain about a service provided by a Relate Centre, please contact the Complaints Officer.

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