FAQs
FAQs >
What happens if I have a complaint about the Counselling by Phone service?
Relate always welcomes feedback and is keen to improve its services. We have a complaints procedure which aims to make the process straightforward and fair. Should you wish to make a complaint about the Counselling by Phone service, in the first instance, please raise it with the administrator of the service.
Your complaint or concerns will be investigated and you will receive a reply within four weeks.
If you wish to take your complaint further after receiving your reply please contact the Complaints Officer.
If you wish to complain about a service provided by a Relate Centre, please contact the Complaints Officer.
