Courses
Relate designs custom made courses for a wide range of public sector and charity organisations.
Previous clients have included:
Surestart, Homestart, Womens Aid, PCTs, Gingerbread, Youth Offending Teams, Family Mediation Service, Action for Prisoner Families, Prisoner Family and Friends Service, Salvation Army.
Click on the workshop title that interests you for more details, locations and dates
Counselling Skills for Non Counsellors
The core aim of ‘Counselling Skills for Non Counsellors’ is to provide attendees with an introductory framework of skills for supporting others and develop some of the basic skills necessary to achieve this.
Who it's for
Those engaged in a helping or supporting role as managers, mentors or colleagues at work.
Course Objectives
On this course, you'll find out about:
What are counselling skills? (The core conditions, counselling skills models, fundamentals of the helping process and use of skills).
Skills Practice.
Conversation management and time keeping.
Developing clear boundaries and structure.
Ethical issues, the limitations of the use of counselling skills and the need for support.
Self-awareness.
Enabling change.
First Impressions
The First Impressions course is ideal for anyone who works on the telephone front-line at work and in particular people who have to handle difficult calls.
Who it's for
Those who deal with customers or clients on the telephone.
Course Objectives
On this course, you will find out about:
Answering and ending calls.
Understanding what the client wants.
Dealing with difficult calls.
Giving and recording the right information.
Confidentiality and disclosure.
Dealing with caller’s objections.
Explaining your charges (optional).
Further Counselling Skills for Non-Counsellors
This course is ideal for those who want to further develop their counselling skills and looks in more detail at the topics covered in 'Counselling Skills for Non-Counsellors'.
Who it's for
People required to offer a higher level of emotional support to others as part of their job
Course Objectives
Linking past experience with present behaviour
Recognising and dealing with resistance to change
The impact of the environment on ability to change
Blocks to communication
Skills practice
Looking Beyond the Problem
The course is designed for professionals offering systemic and solution focussed skills when working with couples and families.
Who it's for
Social workers, probation officers, clergy, community psychiatric nurses, school nurses, health visitors and those working in family centres or similar settings. Could also suit a number of other roles.
Course Objectives
On this course, you will find out about:
Using Genograms (detailed Family Tree) to explore ‘problems’ in the context of relationships.
Systemic Concepts – the theory of the way relationships are affected by their context.
Circular Questioning – used to explore the ‘meaning’ behind problems.
The Atomic Model – ways of looking at the different perspectives of relationships.
Skills practice.
The SIMPLE Model – techniques for solving problems.
Parent Mentoring
The course teaches how to develop skills in mentoring within a community, with a particular emphasis on befriending, building rapport, listening and giving feedback. It is a very practical course which will equip parents from all sorts of backgrounds to come alongside, support and challenge those they mentor.
A 22 hour Open College Network Accredited Course.
Who it's for
This course is designed for parents, volunteers or professionals who would like to act as mentors to other parents in their own community.
Course Objectives
On this course, you will find out about:
Understanding the mentoring role.
Listening skills.
Coaching skills.
How to build rapport.
Supporting parent/child relationship building.
Boundaries and referrals.
