Education and Learning
Dealing with Challenging People
Recognising, understanding and responding effectively to the different types of behaviour can be invaluable, not only in our professional lives but also in our personal relationships. The result is satisfied customers, less stress, more confidence, a more skilled workforce and healthier relationships all round.
Run by experienced Relate trainers, the workshop will help participants develop a new perspective and provide them with new skills and techniques so that they feel more confident when dealing with difficult people.
Who it's for
The workshop is participative and appeals to all learning styles. Course members have the opportunity to develop their learning skills and to plan future development.
Course Objectives
The workshop will help participants:
- Understand types of challenging behaviour.
- Develop a personal awareness and understand why they find certain behaviours challenging.
- Manage challenging behaviours assertively and sensitively.
