Education and Learning
Relate can design custom-made courses and workshops for your organisation.
Click on the links below to see how we can help workplaces and other organisations.
Our clients have included Marks & Spencer, Health & Safety Executive, Lloyds TSB, Armed Forces, Comet and Local Authorities.
Relate also runs a Continuous Professional Development programme of courses for professionals. Click here for more details on CPD courses available at the Relate Institute website.
Counselling Skills for Non-Counsellors
The core aim of ‘Counselling Skills for Non Counsellors’ is to provide attendees with an introductory framework of skills for supporting others and develop some of the basic skills necessary to achieve this.
Who's it for?
Those engaged in a helping or supporting role as managers, mentors or colleagues at work.
On this course, you'll find out about:
- What are counselling skills? (The core conditions, counselling skills models, fundamentals of the helping process and use of skills).
- Skills Practice.
- Conversation management and time keeping.
- Developing clear boundaries and structure.
- Ethical issues, the limitations of the use of counselling skills and the need for support.
Supporting Others (an introduction to counselling skills)
This is a course for those engaged in a helping or supporting role privately or professionally. The purpose of the course is to offer a framework and some of the skills necessary for working one to one with individuals and families.
• What are counselling skills?
• Listening skills for one to one meetings
• Self-awareness understanding how we respond to others
• The need for clear boundaries and structure
• Ethical issues, the limitations of the use of counselling skills and the need for support
• Managing emotional situations
All participants will receive a Relate certificate of attendance at the end of the course.
The First Impressions course is ideal for anyone who works on the telephone front-line at work and in particular people who have to handle difficult calls.
Who's it's for?
Those who deal with customers or clients on the telephone.
On this course, you will find out about:
- Answering and ending calls.
- Understanding what the client wants.
- Dealing with difficult calls.
- Giving and recording the right information.
- Confidentiality and disclosure.
- Dealing with caller’s objections.
- Explaining your charges (optional).
Further Counselling Skills for Non-Counsellors
This course is ideal for those who want to further develop their counselling skills and looks in more detail at the topics covered in 'Counselling Skills for Non-Counsellors'.
Who's it's for?
People required to offer a higher level of emotional support to others as part of their job
- Linking past experience with present behaviour
- Recognising and dealing with resistance to change
- The impact of the environment on ability to change
- Blocks to communication
From Emotions to Solutions
This is a one-day workshop for people who want to know how to handle other people’s emotions during one to one discussions and remain in control of a situation.
This course is ideally suited to those who work with clients on highly emotional cases.
Topics covered include:
- disclosure, rapport and empathy
- managing feelings
- active listening
- questioning techniques
verbal language and body language assertiveness.