Child holding parent's hand

Separation or divorce can mean relationships between parents become strained. If you're a separated parent you may be finding it hard to sort out contact arrangements for the following reasons:

  • because your children are still experiencing conflict between you and your ex-partner
  • because you and your ex-partner are unable to agree on contact arrangements
  • because there has been no contact for a long time
  • because you can’t or don’t want to see your ex-partner
  • or for other reasons

Our supported Child Contact Service in North Wales works to assist children to maintain appropriate, safe contact with their non-resident parents and/or other family members. 

Supported Child Contact Centres

Supported child contact is currently provided in two centres in North Wales - Bangor and Rhyl.

They are safe, friendly and neutral places where children can spend time with one or both parents or other family members. They are child-centred environments that put the needs of the children first and are open to families throughout the year.

The aim of this service is also to move families on to organise their own contact arrangements.

What is it like at a supported child contact centre?

The most important people in child contact centres are the children. We aim to create a warm, sociable atmosphere where a number of families can relax with their children and enjoy themselves.

The centres have a variety of games, toys and books for children of all ages; tea, coffee and other refreshments are provided. The centres are run by fully trained staff and volunteers who are available for assistance but there is no close observation, monitoring or evaluation of individual contacts/conversations. Staff and volunteers are impartial, so they do not take sides and apart from attendance dates and times, no detailed reports are provided.

How do I access a supported child contact centre?

All places for supported contact centres are allocated through a central referral system. We receive referrals from many different agencies including CAFCASS Cymru, solicitors, family mediation, we also accept self-referrals, please contact us for information about charges.

Once your referral form has been received (for self referrals we require a completed form from both parents) you will be invited to the supported centre to meet with the Co-ordinator to discuss your case in more detail, this also gives you the opportunity to ask any questions you may have.

After visiting the centre you will be informed by letter if a place is to be offered or not. All places are limited to six sessions however, in appropriate circumstances, there is the opportunity to extend places and/or move on to using the centre for handover only.


PDF iconInformation for clients

PDF iconGuidelines for referrers

Microsoft Office document iconChild Contact referral form

Find out more

If you require any further information about our Child Contact Services please contact

Don't live in North Wales? Find a Child Contact Centre near you on the NACCC website.