Frequently asked questions about Relate London North West services.

What is the cost of Relate services?

Relate London North West is a charity and we don't make a profit from our services. We charge a fee for our services to cover the costs of the sessions.

We currently charge £65 for an initial Counselling or Sex Therapy consultation. After this, the cost of ongoing sessions is agreed between you and your Counsellor according to your income.

An inital meeting with a Mediator costs £90 per person for a 45 minute appointment. Mediation is free for those on a low income who are eligible for legal aid. You can check if you qualify by using the legal aid checker on gov.uk. If you're not eligible you will be asked to pay a charge related to your income. 

We aim to support everybody who comes to us for help and we can offer reduced rates if you are genuinely unable to pay the full cost. Please contact us if you would like to know more about the cost of our services.

How do I pay for my appointment?

You will be asked to confirm and pay at least three working days before your appointment by credit or debit card or by dropping into our Centre.

You'll pay for ongoing sessions in the same way. If you don't confirm and pay for your appointment in time your appointment will be offered to another client.

Where can I see a Relate counsellor or mediator near me?

We have a number of different  locations across the boroughs of Barnet, Brent, Camden, Ealing, Harrow, Hillingdon, Islington and Westminster.

Take a look at our list of locations to see what's available near you. When you contact us to make an appointment you can request a particular area and we'll try our best to accommodate you.

If you're looking for a Relate Centre in a different area search our national map.

How do I make an appointment?

To make an appointment for any of our counselling or therapy services please call us on 020 8427 8694. To book a Mediation session please call 020 8427 2076.

Or you can contact us via our online booking form.

How do I cancel an appointment?

You need to give us at least two working days notice if you can't attend your appointment. To cancel or reschedule your Counselling or Sex Therapy appointment please call 020 8427 8694. To reschedule or cancel your Mediation appointment please call 020 8427 2076.

Please be aware that if you cancel less than two working days before your appointment, you may still be asked to pay for the cost of the session.

Do I have to be referred for counselling or therapy by my GP?

No. You don't need a referral to make an appointment for any of our services. Just contact us and we'll help you find the right service for you.

Do I have to be referred for Mediation by a solicitor?

You don't have to be referred to Relate for Mediation although we welcome referrals from solicitors, courts, social services and many other agencies. You can contact us directly to arrange for a mediation appointment.

Can I come to counselling on my own?

Yes. Our counselling sessions are for individuals, couples or families. You may want to come to some sessions alone, with a partner or with your family members. If you have questions about this contact us and we can work with you to figure out what's best.

Can I bring my children with me to my appointment?

Family Counselling often involves both adults and children, so, yes, it's sometimes recommended that they're brought along.

Relationship Counselling, Sex Therapy, and Mediation are services for adults only. We don't have childcare facilities at our locations, so we recommend you make arrangements for your children to be looked after during your appointment.

Is there disabled access at your Centre?

The majority of our locations have disabled access. If you have a disability please let us know when you book your appointment so that we can advise you about access.

Can I have a counsellor or mediator who speaks my language?

If you don't speak English, we'll try to allocate a counsellor or mediator who speaks your language. We don't allocate counsellors based on any specific ethnic criteria. Please contact us to discuss your options.

Is what I say confidential?

Yes. All our Counselling, Sex Therapy and Mediation sessions are completely confidential. We will not give your name or any other information about you to anyone outside Relate unless someone's personal safety is at risk.

What if violence or abuse is an issue?

Violence and abuse is an issue for some people who come to us for help with their relationship. We know that in this situation working on the issue together may not feel safe. If this is case, then we would help each person get individual specialist support from Relate or another organisation.

How long is a session?

Counselling sessions are usually at a regular time each week and they last up to an hour. Mediation sessions usually last for 90 minutes.

We know everyone has busy lives so your counsellor or mediator will talk to you about what days and times are best for everyone.

How many sessions will I need?

That all depends on you and your counsellor. You'll decide together how long think counselling is helpful.

Most people find between five and ten sessions is about right for counselling; those coming to Sex Therapy can expect to attend for longer.

How long do I have to come to Mediation for?

The number of sessions you have with the mediator is variable and depends on your individual circumstances including the number and complexity of the issues to be discussed.

What training do your counsellors and mediators have?

Relate counsellors have all received training in couple counselling theory and practice. It takes two to three years to become a fully qualified Relate Counsellor. They undergo further training to specialise in areas such as Family Counselling and Sex Therapy.

All our counsellors continue to train regularly to make sure they can provide the best service possible.

Our mediators have trained in the theory and practice of conflict resolution. They are all members of the College of Mediators and accredited by the Family Mediation Council.

How do I make a complaint?

We want to hear your views. It helps us to learn, improve and provide the best service we can. Please tell us if you're unhappy with our service in any way and we'll work to resolve your complaint.

If you'd like give us feedback on our services, please use our feedback form.

You can download our complaints process below.

PDF iconRelate London North West complaints process

What's the cost of your workshops and courses?

The cost of our training courses and workshops varies. To find out more, take a look at our training programme.

How do I book a place on a workshop or course?

Full details of how to book onto our training courses and workshops can be found on our training and education page.

You can book a place by using the online form on the relevant workshop page or if you have questions about a course please email us.

More help

If you weren't able to find the answers to your questions please get in touch and we'll do our best to help you.