Frequently asked questions about Relate London North West services.
- What is the cost of Relate services?
- How do I pay for my appointment?
- Where can I see a Relate counsellor or mediator near me?
- How do I make an appointment?
- How do I cancel my appointment?
- Do I have to be referred for counselling by my GP?
- Do I have to be referred for Mediation by a solicitor?
- Can I come to counselling on my own?
- Can I bring my children with me to my appointments?
- Is there disabled access at your Centres?
- Can I have a counsellor or mediator who speaks my language?
- Is what I say confidential?
- What if violence or abuse is an issue?
- How long is a session?
- How many sessions will I need?
- How long do I have to come to mediation for?
- What training do your counsellors and mediators have?
- How do I make a compaint?
- What's the cost of your workshops and courses?
- How do I book a place on a workshop or course?
Relate London North West is a charity and we don't make a profit from our services. We charge a fee for our services to cover the costs of the sessions.
We currently charge £65 for an initial Counselling or Sex Therapy consultation. After this, the cost of ongoing sessions is agreed between you and your Counsellor according to your income.
An inital meeting with a Mediator costs £90 per person for a 45 minute appointment. Mediation is free for those on a low income who are eligible for legal aid. You can check if you qualify by using the legal aid checker on gov.uk. If you're not eligible you will be asked to pay a charge related to your income.
We aim to support everybody who comes to us for help and we can offer reduced rates if you are genuinely unable to pay the full cost. Please contact us if you would like to know more about the cost of our services.
You will be asked to confirm and pay at least three working days before your appointment by credit or debit card or by dropping into our Centre.
You'll pay for ongoing sessions in the same way. If you don't confirm and pay for your appointment in time your appointment will be offered to another client.
We have a number of different locations across the boroughs of Barnet, Brent, Camden, Ealing, Harrow, Hillingdon, Islington and Westminster.
If you're looking for a Relate Centre in a different area search our national map.
To make an appointment for any of our counselling or therapy services please call us on 020 8427 8694. To book a Mediation session please call 020 8427 2076.
Or you can contact us via our online booking form.
You need to give us at least two working days notice if you can't attend your appointment. To cancel or reschedule your Counselling or Sex Therapy appointment please call 020 8427 8694. To reschedule or cancel your Mediation appointment please call 020 8427 2076.
Please be aware that if you cancel less than two working days before your appointment, you may still be asked to pay for the cost of the session.
You don't have to be referred to Relate for Mediation although we welcome referrals from solicitors, courts, social services and many other agencies. You can contact us directly to arrange for a mediation appointment.
Yes. Our counselling sessions are for individuals, couples or families. You may want to come to some sessions alone, with a partner or with your family members. If you have questions about this contact us and we can work with you to figure out what's best.
Family Counselling often involves both adults and children, so, yes, it's sometimes recommended that they're brought along.
Relationship Counselling, Sex Therapy, and Mediation are services for adults only. We don't have childcare facilities at our locations, so we recommend you make arrangements for your children to be looked after during your appointment.
If you don't speak English, we'll try to allocate a counsellor or mediator who speaks your language. We don't allocate counsellors based on any specific ethnic criteria. Please contact us to discuss your options.
Yes. All our Counselling, Sex Therapy and Mediation sessions are completely confidential. We will not give your name or any other information about you to anyone outside Relate unless someone's personal safety is at risk.
Violence and abuse is an issue for some people who come to us for help with their relationship. We know that in this situation working on the issue together may not feel safe. If this is case, then we would help each person get individual specialist support from Relate or another organisation.
Counselling sessions are usually at a regular time each week and they last up to an hour. Mediation sessions usually last for 90 minutes.
We know everyone has busy lives so your counsellor or mediator will talk to you about what days and times are best for everyone.
That all depends on you and your counsellor. You'll decide together how long think counselling is helpful.
Most people find between five and ten sessions is about right for counselling; those coming to Sex Therapy can expect to attend for longer.
The number of sessions you have with the mediator is variable and depends on your individual circumstances including the number and complexity of the issues to be discussed.
Relate counsellors have all received training in couple counselling theory and practice. It takes two to three years to become a fully qualified Relate Counsellor. They undergo further training to specialise in areas such as Family Counselling and Sex Therapy.
All our counsellors continue to train regularly to make sure they can provide the best service possible.
We want to hear your views. It helps us to learn, improve and provide the best service we can. Please tell us if you're unhappy with our service in any way and we'll work to resolve your complaint.
If you'd like give us feedback on our services, please use our feedback form.
You can download our complaints process below.
The cost of our training courses and workshops varies. To find out more, take a look at our training programme.
Full details of how to book onto our training courses and workshops can be found on our training and education page.
You can book a place by using the online form on the relevant workshop page or if you have questions about a course please email us.
If you weren't able to find the answers to your questions please get in touch and we'll do our best to help you.