If you have any questions about our services or want more information about attending your appointment you'll find the answers here.
If you don't find an answer to your query please contact us.
What is the cost of counselling?
Relate Portsmouth and District is a charity and we don't make any profit from the services we provide. We charge a fee for our services to recover the costs of the sessions. We currently charge £55 for an initial consultation.
You will be asked to confirm and pay at least three working days before your appointment by credit or debit card or by dropping into our Centre. If you do not confirm and pay for your appointment in time your appointment will be offered to another client.
After this, the cost of ongoing sessions is agreed between you and your counsellor according to your income.
We aim to support everybody who comes to us for help and we may be able to offer reduced rates for clients who are unable to pay the full cost of counselling. Your eligibility depends on the area you live and your income. To find out if you're elligible for a bursary please contact us.
Where can I see a Relate Counsellor in Portsmouth?
Our main Centre is in Portsmouth and we run weekly services in Fareham, Havant, Cosham and Gosport.
How do I make an appointment?
How do I cancel my appointment?
It is our policy to make a charge for a missed appointment. If you need to cancel an appointment, you will need to give 48 hours notice.
If you cancel within 48 hours you will lose your payment and be asked to make another payment to secure a further appointment. We are a registered charity and missed appointments do cost our Centre money.
You can cancel your appointment by phone on 02392 827026 or by email.
Do I have to be referred to Relate by my GP?
No. You don't need a referral to make an appointment for any of our services. Just contact us and we'll help you find the right service for you.
Can I come to counselling on my own?
Yes. Our counselling sessions are for individuals, couples and families. You may want to come to some sessions alone and then bring your partner or family members later on.
If you have questions about this contact us and we can work with you to figure out what's best.
Can I bring my children with me to counselling?
We don't recommend that you bring your children with you to your counselling session unless you are having Family Counselling.
Our Centre does not have childcare facilities so you will need to make arrangements for your children before attending your session. We also ask nursing mothers to make us aware if they are intending to bring along an infant.
Can I have a counsellor who speaks my language?
If you don't speak English, we'll try to allocate a counsellor who speaks your language. We don't allocate counsellors based on any specific ethnic criteria. Please contact us to discuss your options.
Do I need to do anything before my appointment?
You don't need to do anything before your appointment, just come along to your appointment and our reception team will talk you through the process.
If you have booked a Telephone Counselling appointment we suggest you think about where you can take the call so that it's in a safe place and won't be overheard.
Is what I say confidential?
Yes. All our services are completely confidential. We will not give your name or any other information about you to anyone outside Relate unless someone's personal safety is at risk.
What if violence or abuse is an issue?
Violence and abuse is an issue for some people who come to us for help with their relationship. We know that in this situation working on the issue together may not feel safe. If this is case, we would help each person get individual specialist support from Relate or another organisation.
How many counselling sessions will I need?
That all depends on you and your counsellor. You'll decide together how long the counselling is helpful for.
Most people find between five and ten sessions is about right for counselling; those coming to Sex Therapy can expect to attend for longer.
How long is a counselling session?
Counselling sessions are usually at a regular time each week and they last up to an hour. We know everyone has busy lives so your counsellor will work with you to figure out what days and times work best.
What training do your Counsellors and Sex Therapists have?
All our counsellors and therapists continue to train regularly to make sure they can provide the best service possible.
What happens when I meet my counsellor?
At your first session your counsellor will talk with you for around 50 minutes. Some people find this session is all they need to clear their thinking and help them decide what to do and no further sessions are needed.
You and your counsellor will talk through what your concerns are and, if appropriate, they will recommend a relevant service, for example Sex Therapy or another service. If your counsellor doesn’t think we are best placed to help, they may suggest another organisation you can talk to.
Why is there a waiting list for counselling in Portsmouth?
How long you wait to start on-going counselling depends on your availability and the availability of a suitable counsellor. The more available times and days you give, potentially the sooner you will be seen.
Counselling appointments are usually at the same time each week and last approximately 50 minutes. It is possible to find appointments for clients who work irregular shift patterns. Please get in touch to talk about booking an apppointment.
How will you let me know when an appointment becomes available?
When a suitable appointment becomes available we will contact you. Messages will not be left without your permission.
When messages are left to ensure confidentiality, we may use the name Mrs Bell or simply the Appointment secretary. We will not mention Relate until we are sure we are speaking to you personally.
Is there disabled access at your Centre?
Our Portsmouth, Gosport and Havant based appointments are on ground floor level. Our Fareham appointments are accessed by stairs. If you have a specific mobility need, please contact us prior to you appointment to enable us to best accommodate your needs.
Can you provide information in large print or Braille?
We have facilities to increase the print size of our materials, please contact us prior to your appointment to enable us to accommodate your needs.
I want to make a complaint about Relate Portsmouth and District – how can I do this?
We want to hear people’s views on our services. It helps us to learn, improve and provide the services that you want. Please tell us if you are unhappy with our service in any way. We will endeavour to resolve your complaint to your satisfaction.
Call 02392 827026 if you would like to make a complaint about our services.
If you have taken this step and are still not satisfied, you may wish to take things further; if this is the case contact us and we will provide you with details of how to do this.
If you've not been able to find the answer to your question please contact us.