Getting started

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What is Message a Counsellor?

It's an easy and flexible way to get expert support from a Relate counsellor by sending messages online. You can write to your counsellor about any relationship issue that's worrying you. 

Relationships and marriages can all benefit from additional support during times of difficulty. At Relate, we understand that relationship counselling face-to-face isn’t always convenient. Message a Counsellor allows you to access an expert, trained counsellor through an email service online.

They'll help you to understand the difficulties you're experiencing, give you support, and work with you to think about ways to change things. 

How does it work?

Once you've created an account you'll be able to write a private message to a counsellor. They will aim to respond with a personal reply within five working days. 

You'll receive an email notification as soon as your counsellor replies and you can work with your counsellor for as long as you find it helpful. 

How much does it cost?

Each message from your counsellor costs £40 and is the equivalent of an hour of face-to-face counselling — with the added benefit that you can log in and reread your messages whenever you need to.

What our clients say:

"Starting a discussion with my counsellor was a huge pressure release. It felt like the first step on a road to happier times."

"It really helps that I have someone who listens and gives good advice after years of feeling my problems were unimportant."

"It made me feel better and helped me see things in a more open-ended way."

Service information

To find out more about how Relate handles your personal data , confidentiality and privacy in respect of our Message a Counsellor service, please read our service information.