Book an appointment

Contact our booking line on: 0300 0030396.

Booking line opening times

Monday to Thursday 8am to 10pm

Friday 8am to 6pm

Saturday 9am to 5pm

Call to book a session at a time that's convenient for you, including evenings and weekends. Payment will be taken by debit/credit card, so please have your card to hand when calling.

If you would like to book another appointment you can agree a date and time with your counsellor at the end of your session. 

What is Webcam Counselling? 

Webcam Counselling is just like having face-to-face counselling, except you talk to a trained counsellor online using a secure video link (similar to Skype or FaceTime). You can have counselling with your partner or on your own.

If you and your partner live in different places webcam counselling is an easy way for you both to take part in a session from separate locations.

Our video below explains how Webcam Counselling can help with relationship issues:

How much does it cost?

A session costs £55 for one hour. This covers the cost of providing the service. Relate does not make a profit, any surplus is reinvested in meeting our charitable objectives. Ongoing session charges may vary. 

Technology

All you need to use our webcam counselling is a computer, laptop or device with a webcam.

Once you've booked a session we'll email you the details of your booking with a link to access your session. 

At the time of your appointment just click the link and you’ll be connected to a video call with your counsellor.

We use Zoom to provide our Webcam Counselling. If you've never used Zoom before when you click the link you may be asked to install a plugin to connect your camera with your web browser. Follow the on-screen instructions and select 'Run' to install.

We use Zoom because:

  • it's available to users with lower bandwidths
  • you don't need to download software or set up an account
  • it meets a very high standard of confidentiality and data security

Cancellations and rescheduling

If you wish to reschedule or cancel an appointment you'll need to contact the booking line (within opening times) 48 hours in advance of the appointment.

Privacy

Zoom, the online service we use to deliver Webcam Counselling, will not collect your personal information and sessions are not recorded. Video calls take place using Secure Socket Layer (SSL) encryption to ensure they remain confidential. When you make a booking you will be asked for an email address, if you want to keep these details private please use an email address that only you have access to.

Zoom uses cookies. However, these will not contain identifiable information about you or your counselling session.

If you want to delete all traces of Zoom you'll need to:

  • uninstall Zoom
  • delete your internet history for the day you had counselling
  • delete any cookies Zoom has left on your device. You can get more information about deleting cookies on the Information Commissioner's Office website

Service information

To find out more about how Relate handles your personal data , confidentiality and privacy in respect of our webcam counselling service, please read our service information.

Next steps

If you have any questions or want to talk to us about Webcam Counselling, call us on: 0300 0030396.