Frequently asked questions about Relate Worcestershire services.

What is the cost of Relate services?

We are a charity and we don't make any profit from the services we provide. We charge a fee for our services to recover the costs of the sessions. We currently charge £50 for an initial consultation.

After this, the cost of ongoing sessions is agreed between you and your counsellor according to your income.

We aim to support everybody who comes to us for help and we may be able to offer reduced rates for clients who are unable to pay the full cost of counselling. To find out if you're eligible for a bursary please contact us.

Where can I see a counsellor in Worcestershire?

Our main Centre is in Worcester, just off the city centre in Castle Street. We also provide counselling at outposts in Bromsgrove, Redditch, Bewdley, Kidderminster, Evesham, Broadway and Hereford. See our locations page for more information. 

To find out which of our services is closest to you, you can search with your postcode

How do I make an appointment?

You can call us on 01905 28051 or get in contact via our online form

How do I pay for my appointment?

You'll be asked to pay when you book your appointment. You can pay by debit or credit card in person or over the phone, or you are welcome to come in to pay in cash.

You will be asked to confirm and pay at least three working days before your appointment. If you do not confirm and pay for your appointment in time it may be offered to another client.

How do I cancel an appointment?

Please give us as much notice as possible if you can't attend your appointment. 

Please be aware if you cancel with less than 48 hours notice you'll lose your payment. 

You can cancel your appointment by phone on 01905 28051 or by email

Do I have to be referred for counselling or therapy by my GP?

No. You don't need a referral to make an appointment for any of our services. Just contact us and we'll help find the right service for you. 

Can I come to counselling on my own?

Yes. Our counselling sessions are for individuals, couples or families. You may want to come to some sessions alone, with a partner or with your family members.

Can I bring my children with me to my appointment?

We don't recommend that you bring your children with you to your counselling session unless you are having Family Counselling.

Our Centre does not have childcare facilities so you will need to make arrangements for your children before attending your session. We also ask nursing mothers to make us aware if they are intending to bring along an infant.

Do I need to do anything before my appointment?

You don't need to do anything before your appointment. Just come along and our reception team will talk you through the process.

On your first appointment we'll need you to complete some forms so please arrive ten minutes early to do this. 

If you have booked a Telephone Counselling appointment we suggest you think about where you can take the call so that you are in a safe place and won't be overheard.

Is what I say confidential?

Yes. Our services are completely confidential. We will not give your name or any other information about you to anyone outside Relate unless someone's personal safety is at risk.

What if violence or abuse is an issue?

If violence or abuse is currently an issue in your relationship, we know working on it together may not feel safe. If this is the case, then we would help each person get individual specialist support from Relate National or another support organisation. 

How often will I need to come to sessions?

We recommend you attend weekly to fortnightly. We know that everyone's schedules are different and we'll try our best to accommodate you. We recommend you talk to your counsellor about what works best. 

How many sessions will I need?

That all depends on you and your counsellor. You'll decide together how long the counselling is helpful for.

However, most people find that between five and ten sessions is about right for counselling. Those coming to Sex Therapy can sometimes expect to attend for longer. 

How long is a session?

Counselling sessions are usually at a regular time each week and they last up to an hour. We know everyone has busy lives so your counsellor will work with you to figure out what days and times work best.

What training do your counsellors have?

Relate counsellors have all received training in couple counselling theory and practice. It takes two to three years to become a fully qualified Relate Counsellor. They undergo further training to specialise in areas such as Family Counselling and Sex Therapy. 

All our counsellors are registered with national Relate and continue to train regularly to make sure they can provide the best service possible.

Will you mention Relate when you call on the phone? 

We will not mention Relate until we are sure we are speaking to you personally. Messages will not be left without your permission. 

How do I make a complaint?

We want to hear people's views on our services. It helps us to learn, improve and provide the services that you want. If you have a complaint, we will try to resolve it to your satisfaction.

If you would like to make a complaint about our services, use our online form or call us on 01905 28051.

Is there disabled access at your Centre?

We have disabled access at our Worcester centre, our outposts vary. If you have any accessibility requirements please mention this to our receptionists when booking your appointment.

How do I make a donation to Relate Worcestershire?

We welcome donations, however small, and all money received is used to make a difference to the lives of people in Worcestershire. We accept donations via our Just Giving page

If you would like to donate by card, cheque or bank transfer, please get in touch.

More help

If you weren't able to find the answers to your questions please get in touch and we'll do our best to help you.