Meet the team

Meet the Relate team

Ewan Malcolm, CEO

Image of Ewan MalcolmEwan is an experienced Chief Officer, mediator, trainer and lawyer who has worked around the UK and internationally. As a leader and a well-respected practitioner, he has a career-long commitment to providing excellent services for those experiencing relationship problems. His collaborative and pragmatic approach is always with an eye to economic sustainability.

Ewan worked as a partner in an Edinburgh based law firm over two decades. He was then the founding Director of the Scottish Mediation Network for seven years building strong links with the Scottish Government. When living in New York City, Ewan ran the Manhattan Civil Court Mediation Service assisting hundreds of people to resolve their disputes.

Ewan’s achievements as a practitioner were recognised when he was named Mediator of the Year at the Law Awards of Scotland 2008. He graduated from the University of London Masters programme in Conflict Resolution and Mediation, with distinction, in 2011. Ewan serves on the Board of the Family Mediation Council and the College of Mediators as well as BACP’s Public Protection Committee.  In 2018 he was named ‘Mediation Unsung Hero’ at the National Mediation Awards.

Ewan feels privileged to lead Relate London North West & Hertfordshire team as we develop our services to reach more people in more ways that work.

Ewan lives with his partner of over 30 years in Islington and loves climbing mountains in Scotland.


Sue Smith, Head of Finances

Sue SmithSue has been with Relate since 2016 and manages all the financial processes and procedures for Relate LNWHMTB. Sue is a qualified accountant and is responsible for the monthly management of accounts, KPI's and year end accounts.

Emma Winter, Head of Operations

Emma WinterEmma Winter is Head of Operations at Relate London North West and Hertfordshire (LNWH) since April 2021 managing the recruitment, training practitioners, CPD, premises and IT side of the business.  Emma worked previously at Relate Mid Thames and Bucks since 2017 as Operations Manager. 

Prior to that, Emma worked for a Regeneration Charity working with families living in deprived communities across Westminster.  Emma started as an advisor supporting people who lived in temporary accommodation into training, volunteering opportunities, jobs and then progressed to Project Manager leading a small team of advisors.

Nicola Cunniffe, Joint Head of Client Services

Nicola CunniffeNicola has worked for Relate since 2006. The first 10 years spent co-ordinating and then managing the Mediation Service. For the past 6 years Nicola has been Services Manager looking after both administrative teams comprising 13 people as well as a member of the Management team. Nicola’s previous experience was within Financial Services.

Rachel Hemphill, Joint Head of Client Services

Rachel HemphillRachel has been with Relate Mid Thames and Buckinghamshire since 2017 where she started as an Appointments Secretary. She quickly realised what satisfaction she got from helping people and was completely immersed in the organisation and all that it stood for. Rachel then became one of the Operations Managers in 2020 whilst still working as part of the bookings team and taking the lead role for them.

When the two centres merged Rachel applied for the Joint Head of Client Services role to work alongside Nicola Cunniffe and is very much looking forward to developing the role together and making a difference in the newly formed centre. Rachel is also part of the current cohort enrolled on to our IFT training course to eventually become a Relate practitioner.

Previously Rachel was a driving instructor for 11 years, running her own business and draws many skills from this career to enhance her work at Relate.

Nathan Sritharan, Digital Marketing Assistant

Nathan SritharanNathan heads up our Digital Marketing including the monitoring and maintenance of our social media presence and the website for Relate LNW&H. He also works for Relate as a relationship counsellor.

Meena Mulchandani, Counselling Coordinator

Meena MulchandaniMeena is responsible for supervising our counselling appointments team in Harrow and ensuring the smooth working of our appointments function.

Claire Burrell, Training Co-Ordinator

Claire BurrellClaire provides and maintains systems and procedures for the effective and professional support of the Centre’s training work. She organizes training courses open to the public, continuous professional development training and the training of students counsellors for the centre.

Cassie Crawley, Counselling & Contracts Co-Ordinator

Cassie CrawleyCassie is responsible for supervising our counselling appointments team as well as monitoring and reporting on the dedicated local contracts for our centre. She has been with Relate since 2012.

Sophie McCormack, Premises and Facilities Co-ordinator

Sophie is our Premises and facilities co-ordinator responsible for ensuring our venues meet the needs of our clients and practitioners. Sophie also works within our counselling appointments team.

Maria Evans

Marie EvansMaria, has been a qualified practising counsellor for over 25 years, a relationship counsellor for 15 and joined Relate in 2016 as a counsellor and supervisor.  In 2020, Maria, qualified as a Psychosexual Therapist and has  been our centre's Clinical Lead since 2021. Maria, enjoys all three of her roles, therapist, supervisor and clinical lead, giving her lots of variety and satisfaction in her chosen career.

Previously Maria, was a Welfare Officer in the Civil Service and a Formal Complaints Investigator in the workplace,  and feels that these posts plus life experiences helps her in her current roles.

Find out more about Relate London North West, Hertfordshire, Mid Thames and Bucks

We also have a team of Relationship, Family and Children and Young Peoples Counsellors and Sex Therapists who work across our locations.