Terms and Conditions


The following terms and conditions apply to all sections and pages under the relate.org.uk website and, where relevant, to other services provided by us, such as message.relate.org.uk. Additional terms and conditions may also apply to other services provided by us and these are set out below and/or will be explained or made available to you if you use these services.

If you wish to find out more about how Relate handles personal data, confidentiality and privacy in respect of our services, please read our service information page. This also sets out how Relate handles reports and client records, our codes of ethics and practice. You should also take the time to read our privacy policy, which details the personal information we collect from you, how we use it, how we keep it safe and how you can manage and access your own personal information.

Please read these terms and conditions carefully. They govern our relationship with you in relation to this website. By using or accessing any part of this website or otherwise indicating your consent, you are agreeing to be bound by these terms. If you do not accept these terms and conditions, please do not continue to use this website.

We may modify these terms and conditions by posting an updated copy of them on this website from time to time. You should refer to this page in future to review the current terms and conditions. By continuing to use this website you agree to the amended terms and conditions.

The website to which these terms and conditions apply and for which we are responsible is relate.org.uk and message.relate.org.uk.

About us

We are Relate - registered charity number 207314. Our limited company is registered in England and Wales. Our registered office is at 76 St Giles Street, Northampton, NN1 1JW and our registered number is 394221. You can contact us by email at enquiries@relate.org.uk.


Content on this website

All information on this website is provided as a free resource and may not be used for commercial purposes of any kind without our prior written consent. 

Unless otherwise stated we own the copyright and any other intellectual property rights in all material on this website and in our publications (or are licensed to use the same). Materials include, but are not limited to, the design, layout, look, appearance, graphics, photography and documents on this website, as well as other content such as articles and other text.

Permission to use content from this site is not granted. No part of the material may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, or by any information storage and retrieval system, without prior written permission from Relate. Relate grants the user the right to use the material by downloading, storing and making copies for private use only.

None of the above grants any person the right to copy or substantially include any of the material in a published work, whether consisting in physical, electronic or whatever form, without prior written consent from Relate.

Written requests to use the information available on this website should be emailed to digital@relate.org.uk.

Material on relate.org.uk and message.relate.org.uk may be changed, terminated, or updated without notice. Relate may make improvements and/or changes in the services provided via this site at any time without notice.

We retain the right, without any obligation, to modify, update, withdraw or deny access to this website at any time and without notice. If the need arises, we may suspend access to this website or close it down indefinitely.

Outbound external links on this site are not under our control and we are not responsible for the contents of any linked site, or any links contained within that linked site. We are providing these links as a convenience and the inclusion of any link does not imply endorsement by Relate.

Copyright in the information we provide to you

The information provided to you as part of the provision of our Message a Counsellor or WebChat services contains material which is owned by or licensed to us. It is protected by intellectual property laws including, without limitation, copyright.

You may view, use, download and store the information for your personal use. Commercial use of the information provided by us is not permitted. The re-distribution, republication, or otherwise making available of the information provided by us in connection with our online counselling services to third parties without our prior written consent is prohibited.

Unauthorised use of the information provided by us may give rise to a claim against you for damages and/or be a criminal offence.

Paid for online services

WebChat, Message a Counsellor and PeopleStyles are paid for services available via this website. By submitting a request/order for these services you are offering to buy the service at the price set out on this website(s) and you are allowing us to use your personal information for the purposes of supplying the service.

Once the service has been supplied, you have the right to ask that your details be removed from our system. If you wish to do this or to make a subject access request, please read the section 'Your rights and managing your own data' in our privacy policy for full details on how to do this.

Your use of this site

You may not use this website for any purpose that is unlawful or prohibited by these terms and conditions. In particular, but not exclusively you are prohibited from posting or transmitting to or from this website any material:

  • That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
  • For which you have not obtained all necessary licences and/or approvals.
  • Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the intellectual property rights of any third party, in any country in the world, or
  • Which is technically harmful (including, without limitation, computer viruses, harmful components, corrupted data or other malicious software or harmful data).

We shall fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this section.


Relate uses reasonable care in compiling and presenting the information on relate.org.uk and message.relate.org.uk. Relate does not assume liability for any errors or omissions in the content on this site, including, but not limited to, typographical errors, inaccuracies, outdated information, or broken links.

This site and all information within it are provided on an "as is" basis without any warranties of any kind, express or implied. Relate expressly disclaims liability for errors or omissions in the information found on this site.


Our online WebChat and Message a Counsellor services are only available to those aged 18 years and over. Please see our Children and Young People's Counselling service for under 18s.


We take the safety and welfare of our clients very seriously. This is why we are only able to offer our services to those clients who are residing or working in the UK or who are members of the UK’s armed forces currently working abroad. This approach ensures that where necessary we can more easily support those clients who require additional resourcing to organisations or statutory bodies external to Relate but within the UK.

Availability of this website

Whilst we try to ensure that this website is available 24 hours a day we are not liable if, for any reason, the site is unavailable for any period of time.

We make no warranty that this website is free from defects, viruses or anything else which may be harmful or destructive or that any defects and viruses that do arise will be corrected. We do not guarantee that this website will be compatible with all or any hardware and software that you may use.

Confidentiality and data protection

Relate is committed to keeping your personal information safe and we recognise the importance of being clear about how collect your personal data, how we process it and how we intend to use it. Please read our privacy policy for detailed information on this.


If you think we're doing something wrong, we will take it seriously.

A complaint is a formal expression of dissatisfaction about the standards of service, actions or lack of action by Relate, and our complaints procedure will tell you how to make one.