Frequently asked questions about Relate Cymru's services.

General questions about counselling/therapy services

How do I make an appointment to see a counsellor/therapist?

To make an appointment, you can call us on 0300 003 2340 or email us using our online form. Our appointments staff will be able to discuss our services in more detail with you, explain what to expect in your first appointment and discuss the availability our venues have to offer.

How much does counselling/Sex Therapy cost?

As a charity we aren't intending to make a profit but, for counselling that isn't funded by grants or contracts, we have to charge a fee for our services to cover the cost of delivery. Face to face Counselling and Sex Therapy appointments cost £70 for an initial consultation and £65 for ongoing sessions.

If you are on a low income please ask our Appointments staff about possible reductions for phone or webcam counselling. If you'd like more information about our charges please call 0300 003 2340 or email us using our online form.

How do I pay for my appointment?

In order to book your appointment, you will need to pay in advance. This system is the most efficient way of reducing unfilled appointments.

The advance payment system simply means:

  • For your first assessment session, you pay (by card) at the time of booking the appointment.
  • If you decide to come for further sessions, you pay for your first session at the time of booking the appointment. For subsequent on-going sessions, you pay at the end of the previous session, or by 12pm the next day at the latest.
  • If no payment is made by 12pm the next day, then all following appointments will be automatically cancelled.
  • If paying by credit/debit card is not possible, you need to make cash payments to secure the appointment.

Will I need to bring any paperwork with me?

A confirmation email will be sent to you when the appointment is booked. This will include information with regard to our cancellation policy and data protection for you to read. You will need to sign the data protection form and bring it with you to your first session.

If you prefer not to receive an email because you share your email address with your partner please let our appointments staff know when you're booking. 

What if I need to cancel an appointment?

We recognise that sometimes things do change, and some people need to cancel appointments.

  • With more than three working days’ notice (Working days: Monday – Friday)

Because we have a better chance of filling an appointment with someone else; providing you telephone to cancel or re-schedule three or more working days in advance of your planned appointment, there will be no charge and any payment previously received will be rolled over onto the subsequent or re-scheduled appointment, or, refunded, whichever is appropriate.

  • With less than three working days’ notice (Working days: Monday – Friday)

When a cancellation of less than three working days occurs, it is extremely unlikely that we will be able to successfully offer that appointment to another client. We regret we will need to retain the full advance payment fee to cover service costs.

To cancel a Relate Cymru appointment please call 0300 003 2340.

How long do counselling/Sex Therapy appointments last?

Usually around 50 minutes.

Is what I say confidential?

Yes. All our Counselling and Sex Therapy sessions are completely confidential. We will not give your name or any other information about you to anyone outside Relate unless someone's personal safety is at risk.

Will I be seen by a counsellor in training?

All of our counsellors have undertaken training so that they can work with you in a safe and effective way. Some of our counsellors may be currently undertaking ongoing training to work with couples and you will always be asked if you are prepared to see one of these counsellors before booking your appointment. If you would prefer to see someone who has completed their training this option will be available to you.

All our counsellors and counsellors in training have regular supervision with an experienced counsellor to make sure their work is of a high standard.

What if I don’t get on with my counsellor or the sessions are at times or days that don’t suit me?

We try to arrange for you to see someone at a time that suits you from the start.

Counsellors are always keen to know how they can be most useful to you and we would encourage you to discuss any concerns you have with the counsellor in your session. They may be able to adapt how they work in order to better meet your needs.

Sometimes you may feel that you would prefer to see someone else or the appointment times are not working out and we will do our best to find something that suits you better or you may prefer Telephone or Online Counselling.

Do I have to be in a relationship? 

No, we see individuals, couples and families. If you are in a relationship and your partner does not want to come to counselling you may want to attend on your own.

If you don't want to attend a face-to-face counselling appointment we also offer Telephone and Online Counselling options.

Can a counsellor visit me at home?

No, all our counselling (including our counselling for people living with cancer) takes place at a venue. We have a range of locations, check our location list for more details of where we are in Wales. If you unable to attend at a venue due to mobility or other health reasons you can have Telephone or Online Counselling.

What is the minimum age I need to be to see a counsellor?

If you are a child you need to be 11 to see a counsellor who sees young people and if you are 16+ you can see a counsellor for adults for Relationship Counselling.

If you have children under 11, they can attend counselling with parents/guardians and access our Family Counselling service.

Questions about Child Contact Services

What is a child contact centre?

A child contact centre is a safe, friendly and neutral place where children of separated families can spend time with one or both parents and sometimes other family members. They are child centred environments that provide toys, games and facilities that reflect the diverse needs of children affected by family breakdown. 

Why would I use a child contact centre or service?

A relationship breakdown between you and your partner, or between grandparents and parent should not affect your bond with your child. You still have an important part to play in the child's life. Children who do not have access to both parents (and extended family members) are prone to behavioural and emotional problems. In many cases they have low self esteem and their performance at schools can suffer as well. Finding a place that allows you as a non-resident parent or grandparent to fulfil this role can sometimes be hard. Child contact centres can provide this place. 

Does the Centre make any reports about us?

A child contact centre is independent of the Courts, Social Services or any statutory agency.

Supported child contact centres do not make verbal or written reports about visits, apart from the dates and times of attendance. The only exception to this is if we believe that a child is at risk, or if a member of staff, volunteer or centre user is at risk of harm.

Do I have to meet my ex-partner/ ex-in laws at the centre?

No. Although there needs to be at least one parent/ guardian with your child at all times while at the centre. Volunteers and staff can deal with the handover of your child so you do not have to meet your ex-partner/ ex-in laws. 

Find out more about our Child Contact Services