If you have any questions about our services in Sussex you'll find the answers here. If you don't find an answer to your question here please contact us.
How much do your services cost?
Relationship, Family and Children and Young People's Counselling costs between £20 - £60 for an initial assessment (50 minutes). The same fee applies for your ongoing appointments. Our charges vary depending on your income and number of dependent children. Please contact us for more information on fees.
Counselling for carers sessions are free of charge as it is funded through a grant.
How do I pay for my appointment?
You will pay for your appointment at the time of booking, or at least 48 hours before your appointment over the phone by credit or debit card or by dropping into one of our Centres.
You'll pay for ongoing sessions in the same way. If you don't confirm and pay for your appointment in time your appointment will be offered to another client.
Can I see someone near where I live?
If you're looking for a Relate Centre in a different area you can search our national map.
How do I make an appointment?
To book an appointment you'll need to contact one of of our Centres, see our list of locations for contact information.
We know everyone has busy lives so after your initial session you will be asked to provide your availability and we will endeavour to offer you a suitable appointment as soon as possible. The more available times and days you give, potentially the sooner you will be seen.
How do I cancel or reschedule my appointment?
It is our policy to make a charge for a missed appointment. If you need to cancel or reschedule an appointment, you will need to give us 48 hours notice.
If you cancel within 48 hours you will lose your payment and be asked to make another payment to secure a further appointment. We are a registered charity and missed appointments do cost our Centres money.
To cancel or change an appointment in Brighton, Worthing, Eastbourne, Haywards Heath, or Lewes please call 01273 697 997 or email firstname.lastname@example.org
To cancel or change an appointment in Crawley, Chichester, Horsham, or East Grinstead please call 01293 657 055 or email email@example.com
What training do your counsellors have?
Relate counsellors have all received training in couple counselling theory and practice. It takes two to three years to become a fully qualified Relate Counsellor. They undergo further training to specialise in areas such as Family Counselling, Children and Young People’s Counselling and Sex Therapy.
All our counsellors continue to train regularly to make sure they can provide the best service possible.
Do I have to be referred to Relate by my GP?
No. You don't need a referral to make an appointment for any of our services. Just contact us and we'll help you find the right service for you.
Can I come to sessions on my own?
If you have questions about this contact us and we can work with you to figure out what's best.
Can I bring my children with me?
We don’t recommend that you bring your children with you to your counselling session unless you are having Family Counselling which often involves both adults and children.
Relationship Counselling, Sex Therapy are services for adults only. We don't have childcare facilities at our locations, so you will need to make arrangements for your children before attending your session.
Are your counselling sessions confidential?
Yes. All our sessions are completely confidential. We will not give your name or any other information about you to anyone outside Relate unless someone's personal safety is at risk.
What if violence or abuse is an issue?
Violence and abuse is an issue for some people who come to us for help with their relationship. We know that in this situation working on the issue together may not feel safe. If this is case, then we would help each person get individual specialist support from Relate or another organisation.
How long is a session?
Counselling and Sex Therapy sessions are usually at a regular time each week and they last up to 50 minutes.
How many sessions will I need?
That depends on you and your counsellor or therapist. You'll decide together how long you think your sessions are helpful.
Most people find between five and ten sessions is about right for counselling; those coming to Sex Therapy can expect to attend for longer.
Can I have a counsellor or therapist who speaks my language?
If you don't speak English, we'll try to allocate a counsellor or therapist who speaks your language. We don't allocate counsellors based on any specific ethnic criteria. Please contact us to discuss your options.
We have positive programmes to enlist and train lesbian, gay, bisexual, transgender, black and minority ethnic counsellors, to ensure that our services are welcoming and accessible to everyone.
Is there disabled access at your locations?
The majority of our locations have disabled access. If you have a disability please let us know when you book your appointment so that we can advise you about access.
How do I make a complaint?
We want to hear people’s views on our services. It helps us to learn, improve and provide the services that you want. Please tell us if you are unhappy with our service in any way. We will endeavour to resolve your complaint to your satisfaction.
Find out more
If you've not been able to find an answer to your question here please contact us.