Understanding Others: Everyday counselling techniques

Understanding others: everyday counselling techniques is a course that helps you improve how you talk and listen to others. It teaches useful ways to understand people better and how to handle disagreements, making your relationships at home, work, or school, even better.

Buy for £49.99

Understanding others: everyday counselling techniques

Welcome to our everyday counselling techniques e-learning program where we aim to provide you with a comprehensive understanding of the counselling fundamentals you can apply in your personal and professional life. This program will immerse you in key areas including active listening, positioning, collaborative enquiry, curiosity, reflexivity, and collaborative goal setting.

You'll witness these concepts come to life through a variety of practical scenarios, illustrating how you can integrate these vital skills into your work and home environment.

Each module finishes with a helpful array of resources available for download. These include succinct summaries of the material covered, as well as practical tool-sheets to further aid in the application of your learning.

How long is it?

The time it takes to complete the course differs from person to person, depending on how speedy you are at these kind of things. Generally speaking, there are six topic and each topic takes anything from 30 minutes to an hour to complete, depending on how much time you take to reflect and practise what you have learnt.

Course cost

£49.99 for individuals. Bulk rates are available for groups and organisations purchasing more than 10 places. Please email training@relate.org.uk  for more details.


By completing this learning path, you will attain the Relate Certificate Everyday Counselling Techniques

Course outline

1 - Skills of the supportive role

We’ll guide you through best practice for starting any supporting relationship and demonstrate one of the most essential communication skills in counselling - active listening.

  • Establish a clear and safe start with people you support
  • Set boundaries
  • Recognise how active listening skills can help you in your work and personal life

2 - Getting to know the self and others

You’ll get the opportunity to think about your personal attributes and the beliefs of others, and the impact of this dynamic on the supportive relationship.

  • Think about your strengths; how you see yourself and how others might see you
  • Learn about the concept of 'Life Positions' and how they might influence the way you support others
  • Recognise how collaborative enquiry and positioning can help you to relate to others and ask questions differently

3 – Systemic ideas

You’ll be introduced to systemic theories that seek to explain the wider influences on our feelings and behaviours. You’ll learn how curiosity and reflexivity can help you to have better supportive conversations.

  • Learn that we are all part of many different systems
  • Explore about how values and beliefs influence feelings and behaviours
  • How to get curious and use reflexivity to bring a new dimension to your conversations

4 - Change, transition and loss

You’ll learn about the change journey, loss cycle and coping strategies that people use to deal with emotional changes in their life, and how to better understand and support them.  

  • Recognise what the different stages of the change journey are in relation to emotion
  • Explore different types of scoping strategies including “skating on ice”
  • Identify strengths and resources to use for yourself and others

5 - Identifying and setting goals

This topic introduces some key collaborative goal setting models that will help you to support change with others.

  • Recognise different goal setting models and techniques
  • Identify which models to use in order to set achievable goals with others
  • Recognise the skills involved to support decision making using different goal setting models

 6 - Endings

The final topic covers the key factors involved in ending supportive relationships well and the importance of self-care.

  • Identify what key factors are involved when ending supportive relationship
  • Explore best practice methods to suit different styles of ending
  • Recognise the importance of self-care

This is the course for you if you want to be a better friend, family member, and colleague to the people who rely on your for support.

If this sounds like you, then we can't wait to work with you.

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