How to get in touch
For any service enquiries, whether you are new to Relate or an ongoing client, you can contact us in the following ways:
Email: bookings@relate.org.uk
Phone: 0300 100 1234 (England) or 0300 003 2340 (Wales).
Our phone lines are open 9am-7pm Monday - Thursday, and 9am-5pm on Fridays.
For queries related to our Toolkits please contact: webchat@relate.org.uk
For complaints or concerns please contact: complaints@family-action.org.uk
For data and information access requests please contact: DataProtection@family-action.org.uk
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FAQs
It's normal to have questions when you're considering counselling. Here are some answers to some of the most frequent queries we receive.
Complaints
Sometimes we don’t get it right.
Client agreement
We want to make sure you know what to expect from us and what we expect from our clients in return. The information on this page sets out how we work with you, our colleagues and third parties.