What is Telephone Counselling? 

Telephone Counselling is just like having a face-to-face counselling session except you’re talking to a trained counsellor over the phone.

You can arrange counselling sessions whenever is convenient for you.  We can provide specialist counselling in a wide range of relationship issues.

How to book a Telephone Counselling appointment

Contact our booking line on 0300 0030396.

Booking line opening times

Monday - Thursday 8am to 10pm

Friday 8am to 6pm

Saturday 9am to 5pm

We will organise a suitable time, including evenings and weekends. Payment will be taken via a debit/credit card, so please have your card to hand when calling.

If you would like to book another appointment, you can agree a date and time with your counsellor at the end of your call. Otherwise, you can call the booking line to make the arrangements.


The standard charge is £55 per hour which covers the cost of providing a Relate trained counsellor and does not make a profit. 30 minute sessions costing £27.50 are available but are not normally recommended for someone using the service for the first time.

The standard charge is based on calls to UK landlines (including calls to UK mobiles).

Rescheduling or cancellations

If you wish to reschedule or cancel a Telephone Counselling appointment you need to contact the Booking Line 24 hours in advance of the appointment within working hours.

Service information

To find out more about how Relate handles your personal data , confidentiality and privacy in respect of our telephone counselling service, please read our service information.

Next steps

If you're not sure if Telephone Counselling is right for you, give us a call to find out more information on 0300 0030396.